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June 04, 2008
My Response To A Refund Request - A Few Minutes After They Purchased!
A customer just requested a refund, which I cheerfully
issued, but I couldn't help also pointing out her real
problem... as I see it. I thought that I'd share that
conversation with you.
From the customer... via my helpdesk:
"I JUST bought this book. I skimmed through it and I was
hoping for some new fast cash information.. but all of
the info in this ebook... I already know and have hundreds
of references to on my computer... There is nothing new in
here for me... can I please get a refund?"
My response to a ticket that I probably should have let one
of my support people handle :-)
This is not all of the reply. The first part just confirmed
that we were issuing the refund immediately. Here's the
part that I wanted to share:
"As one of the authors of the ebook, and someone who will
earn several hundred thousand dollars this month, I will
tell you that the ebook is packed full of solid information.
Many of the authors will actually earn well over $1 million
in their web businesses this year.
The ebook was not written to be a get rich quick ebook but
to give you solid business models that work. The stuff that
I shared for example is some of the same materials that I
teach in seminar costing as much as $5000.
Since you do already have lots of info in hundreds of
references on your computer, may I suggest that what you
really need is this bootcamp:
http://InternetMarketingMomentumBootcamp.com
Respectfully and Lovingly,
Willie Crawford"
That response really was written with a lot of love
because I could feel the person's desperation. However,
they were chasing after fast cash so fast that they
couldn't take a deep breath and start implementing the
real solution to their problem.
I hope that you are not in a similar situation.
I also encourage you to check out The Internet Marketing
Momentum Bootcamp. It WILL get you focused and
moving forward... massively!
http://InternetMarketingMomentumBootcamp.com
Posted by Willie Crawford at June 4, 2008 09:40 AM
Comments
Enjoyed this post. Am curious as to the title of the eBook mentioned in this post. Frankly, it sounds like something I'd be interested in reading, and potentially recommending on my site! Please identify the title so I can check it out!
Thanks!
Posted by: leader ![[TypeKey Profile Page]](http://www.williecrawford.com/blog/nav-commenters.gif)
at June 9, 2008 09:57 PM
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